Answers to the questions prospective and existing trade customers ask most. If you cannot find what you need, contact us, or use Trade Support if you already have an account.

Applying for a trade account

Who can apply for an account?

Fleet operators, telematics providers, resellers, wholesalers, installers and other businesses that buy commercial vehicle technology. We do not sell to the general public, so consumer applications are politely declined.

How is an account approved?

A member of the team reviews every application and verifies that the business is genuine and relevant, which may include a phone call. Nothing is automated: approval is a deliberate decision, and approved applicants receive an email with login details.

How long does approval take?

Usually within one working day. If we need more information we will contact you, so please use a business email address and a phone number you actually answer.

Can I see pricing before approval?

No. Wholesale pricing and the full catalogue are only visible to approved, logged in trade customers.

Ordering and invoicing

How do orders work?

Once logged in you browse the catalogue, choose products and quantities and submit an order request. There is no online card payment. We review every request, confirm availability and respond, usually within one working day.

How will I be invoiced?

After we confirm your order request we send an invoice by email. Your order is processed and dispatched once the invoice is paid. Prices are subject to VAT at the standard rate.

Installation

Do you provide installation?

No. Wholesale Telematics is a supplier, not an installation business. Our Guides include practical advice on what good installation involves.

Can you recommend an installer?

Yes. Approved customers can ask Trade Support to connect them with suitable installation providers for their area and vehicle types.

Delivery and returns

When will my order be dispatched?

Orders are dispatched promptly once the invoice is paid, and in stock hardware typically arrives within one to two working days of dispatch. If an item is not in stock we will tell you the lead time before you commit.

What is your returns position?

Returns are accepted in line with our terms and conditions for trade sales. Contact Trade Support before returning anything so we can issue the correct paperwork and address.

Existing Tracker999 customers

Can existing Tracker999 customers access Wholesale Telematics?

Yes. Tracker999 is now part of Wholesale Telematics. The same products are available behind the trade login, so apply for a trade account and mention that you are an existing Tracker999 customer in the application.